All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
Portal Operational
Canada payment methods Operational
Visa Direct Operational
Interac Operational
Eletronic Funds Transfer - EFT Operational
Credit Card Operational
U.S. payment methods Operational
Standard ACH Operational
Same-day ACH Operational
RTP Operational
FedNow Operational
Credit Card Operational
Debit Card - Push to card Operational
Cards - Cards issuance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Interac Option 2 (email/URL flow) Oct 15, 2026 07:00-10:00 UTC

Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Thursday, October 15th at 3:00 AM EST to 6:00 AM EST.

During the maintenance window, the service will experience approximately 40 minutes of downtime, but every effort will be taken to minimize this interruption.

Thank you for your understanding
Posted on Oct 07, 2026 - 14:15 UTC

Oct 9, 2026

Interac outage
Resolved - This incident has been resolved.
Oct 9, 18:20 UTC
Monitoring - We have been informed that the Interac service is resuming across all banks
Oct 9, 17:41 UTC
Identified - Interac payments across the retail network have been failing for the past 15 minutes. Transactions are failing right after being created.
We have been informed that the issue originates with Interac and is unrelated to Zūm Rails or our banking partner. You can also monitor Interac status using the link https://statusgator.com/services/interac.
We will continue updating this page as more information becomes available and confirm once Interac service has returned to normal.
Oct 9, 16:57 UTC
Scheduled Maintenance - Interac Option 2 (email/URL flow)
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 UTC
Scheduled - Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Friday, October 9th at 4:00 AM EST to 6:00 AM EST.

The service may experience an outage during this time, but every effort will be taken to minimize this interruption.

Thank you for your understanding.
Oct 7, 16:37 UTC

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Scheduled Maintenance - Interac Option 2 (email/URL flow)
Completed - The scheduled maintenance has been completed.
Oct 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC
Scheduled - Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Wednesday, October 7 at 4:00 AM EST to 6:00 AM EST.

The service may experience an outage during this time, but every effort will be taken to minimize this interruption.

Thank you for your understanding
Sep 28, 20:01 UTC

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Brief API disruption due to AWS hardware failure
Resolved - On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following a hardware failure in the underlying Amazon Web Services (AWS) infrastructure. Service recovered automatically, and this incident is resolved. The failure originated in AWS infrastructure; although Zūm Rails has redundancy, rare infrastructure failures can still cause brief interruptions while recovery takes place. This incident is unrelated to the other incident reported earlier today.
Oct 1, 23:52 UTC
Zum Rails Portal / API - Partial Outage
Resolved - On October 1, between approximately 12:14 PM and 1:20 PM EDT, some Zūm Rails API requests were slow or failing. The issue started during a routine software update that coincided with a period of unusually high traffic, which left our API servers temporarily unable to handle incoming requests. Webhooks, and routine jobs such as EFT kept running throughout, from initial check ups no data was found to be lost.

Our team restored full service by 1:20 PM EDT.

We're now improving how updates are rolled out, to avoid the issue from happening again. We apologize for the disruption and will keep you updated as needed.

Thank you for your understanding
Oct 1, 19:07 UTC
Monitoring - Please be advised that the fix has been implemented and we are monitoring the system closely. We recommended logging out of the portal for refresh and try again.

As we review, please contact support if you're still experiencing issues.

Thank you for your understanding
Oct 1, 18:08 UTC
Identified - Please be advised that we've successfully identified the issue and are working on a fix. Merchants should start seeing some successful connections, but we will update when we have a 100% fix.

Thank you for your understanding
Oct 1, 17:57 UTC
Investigating - Please be advised we are investigating an issue which has caused outages in both API and Production Portal. We will provide updates here as they arrive.

Thank you for your understanding
Oct 1, 16:49 UTC

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

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