All Systems Operational

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
99.99 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
Canada payment methods Operational
90 days ago
100.0 % uptime
Today
Visa Direct ? Operational
90 days ago
100.0 % uptime
Today
Interac ? Operational
90 days ago
100.0 % uptime
Today
Eletronic Funds Transfer - EFT ? Operational
90 days ago
100.0 % uptime
Today
Credit Card ? Operational
90 days ago
100.0 % uptime
Today
U.S. payment methods Operational
90 days ago
100.0 % uptime
Today
Standard ACH Operational
90 days ago
100.0 % uptime
Today
Same-day ACH Operational
90 days ago
100.0 % uptime
Today
RTP Operational
90 days ago
100.0 % uptime
Today
FedNow Operational
90 days ago
100.0 % uptime
Today
Credit Card Operational
90 days ago
100.0 % uptime
Today
Debit Card - Push to card Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Interac Nov 23, 2025 04:30-12:00 UTC

Please be advised that INTERAC will be performing scheduled maintenance on Sunday, November 23rd at 12:30AM EST to 8:00AM EST.

During the maintenance window, the service will experience approximately 3 hours and 45 minutes of downtime between 2:00AM EST and 6:00AM EST, but every effort will be taken to minimize this service interruption.

Thank you for your understanding
Posted on Oct 06, 2025 - 14:46 UTC
Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Scheduled Maintenance - Interac Option 2 (email/URL flow)
Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:00 UTC
Scheduled - Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Wednesday, October 29th at 7:00 AM EST to 9:00 AM EST.

The service may experience an outage during this time, but every effort will be taken to minimize this interruption.

Thank you for your understanding
Oct 22, 22:40 UTC
Oct 28, 2025
Scheduled Maintenance - Interac Option 2 (email/URL flow)
Completed - The scheduled maintenance has been completed.
Oct 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 18:00 UTC
Scheduled - Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Tuesday, October 28th at 2:00 PM EST to 3:00 PM EST.

The service may experience an outage during this time, but every effort will be taken to minimize this interruption.

Thank you for your understanding
Oct 22, 20:02 UTC
Oct 27, 2025

No incidents reported.

Oct 26, 2025
Scheduled Maintenance - Interac Option 2 (email/URL flow)
Completed - The scheduled maintenance has been completed.
Oct 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 12:00 UTC
Scheduled - Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Sunday, October 26th at 8:00 AM EST to 11:00 AM EST.

The service may experience an outage during this time, but every effort will be taken to minimize this interruption.

Thank you for your understanding
Oct 20, 17:25 UTC
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Scheduled Maintenance - Interac Option 2 (email/URL flow)
Completed - The scheduled maintenance has been completed.
Oct 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 UTC
Scheduled - Please be advised that our banking processor for Interac Option 2 (email/URL flow) will be performing scheduled maintenance on Thursday, October 23 at 3:00 AM EST to 4:00 AM EST.

During the maintenance window, the service will experience approximately 30 minutes of downtime, but every effort will be taken to minimize this interruption.

Thank you for your understanding
Oct 15, 17:28 UTC
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Zum Rails - Partial Outage
Resolved - The fix has been fully deployed and our team has confirmed that there are no further issues. Details below:

Earlier today, between approximately 9:05 AM and 9:55 AM EST, an unexpected AWS storage event briefly impacted our database performance. As a result, our portal was offline and some payments may appear as in progress even though they were successfully completed or failed. Our team has identified the root cause and implemented new safeguards, including an improved database monitoring process, early-warning alerts to our support team, and enhanced storage auto-scaling to prevent recurrence. We are also reviewing all transactions and will notify you of any inconsistent payment statuses.

If you have any doubts, please contact our support team before re-initiating a payment to avoid duplication.

Thank you for your understanding
Oct 21, 14:25 UTC
Monitoring - The issue has been identified fully and a fix has already been deployed. The Team is still monitoring the incident to ensure there are no other issues, however, merchants should be able to login and transactions should be moving accordingly.

Thank you for your understanding
Oct 21, 14:17 UTC
Identified - We have identified the issue and have implemented a fix which has allowed merchants to successfully log back into the Portal/API. The Team is still monitoring this fix and assessing all impacts.

Thank you for your understanding
Oct 21, 14:09 UTC
Investigating - We are currently investigating an issue with our system that has caused login issues for several merchants including API. With this issue, merchants are seeing transactions stuck in progress as well.

We have started a patch to help with this issue and we will provide updates as we move forward.

Thank you for your understanding
Oct 21, 13:55 UTC
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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